What’s not included?

• Personal accident insurance (PAI): this is probably covered in your holiday insurance. It is an option, which you will be offered on collection of the car.

• Additional non-mandatory insurances.

• Insurance exclusions - see the relevant insurance sections.

• Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.

• Out of hour’s charges.

• Optional extras. (For example Child seats, Snow Chains, etc)

• One-way rental charges where applicable.

• Young drivers charges where applicable.

• Garaging, tolls, congestion charges, parking and traffic fines.

• Additional driver’s charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.

• Collision damage waiver and loss damage waiver covers you for damage in the event of an accident unless the accident is caused by your negligence, you are under the influence of drink or drugs, you are using the vehicle in a prohibited way or your licence is invalid or invalidated or, indeed acting in any manner which invalidates cover. In addition, if you commit a driving offence or are deemed to be at fault by the provider of the hire vehicle, the provider may refuse to provide you with a replacement vehicle. In such an event, no refund will fall due to you.

Rates and charges
Rates are based on the currency exchange rates prevailing at the time of quotation/booking. We reserve the right to increase the cost of the booking as a result of adverse currency fluctuation but, in the unlikely event that we do wish to increase the price, you may cancel the booking within 48 hours of being advised of the change, without charge and, receive a full refund of monies paid by you. In the unfortunate event of inaccuracy in the price at the time of booking, we will advise you of the correct price and, if that price is not acceptable to you, the booking will be cancelled at no charge.

Payment Methods
Payment for reservations can be made in the following ways, Visa, Visa Delta, MasterCard or Switch. We also accept cheques. If paying by cheque there must be at least 21days before the hire is due to start. Please make cheques payable to Canada Rent A Car Ltd and send them to PO Box 304, Aldershot, GU12 4WU. Please note you’re booking reference number on the back of the cheque. On receipt of your cheque a member of our reservations team will contact you to confirm its arrival.

Flight information
For airport pick-ups, it is essential that Canada Rent A Car.co.uk be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Driver’s age
Canada Rent A Car.co.uk deals with many suppliers in Canada, the general rule states that drivers between the ages of 21 to 24 will be levied with a young driver’s surcharge of CA$20-$25 per day, per driver plus tax. Our suppliers do not have an upper-age limited but can refuse to hire a vehicle if the customer is not fit to drive.

Vehicle Availability
Most vehicles are available on a 24 hour free sale basis. Specialist vehicles such as 4x4's, luxury, Premium, Convertibles, 7,8,12 & 15 seater Minivans are all on a 48 hour request basis with our suppliers. Please note that your credit card will not be charged until your booking has been confirmed. Should your requested vehicle not be available, we will contact you via email or by any contact number provided.

Cancellation administration charge
Canada Rent A Car.co.uk will levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see below). Unless cancelled within the first 48 hours of booking (cooling off period)
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.
All cancellations must be made in writing, emailed to info@canadarentacar.co.uk or faxed to 0845 226 8524 (and vouchers returned) and will take effect from the date received by Canada Rent A Car.co.uk.

Cancellation charges
7 or more days before start date £50.00
6-4 days before start date 50%
3-1 days before start date 75%
24 Hours before start date 100%
Vouchers must be returned as soon as possible and be received by us before the date on which they could be used otherwise no refund of any pre-payment will be made.
Amendment charges

A charge of £15.00GBP may apply in the event of any amendment of any confirmed reservation.

Period of rental
Rental days are based on 24-hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.

Special requests
Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. The cost for these will depend on which supplier you choose and all seats will be charged on a daily basis.Please confirm the price upon collection of the vehicle as U.S. Rent A Car / Canada Rent A Car will not be responsible for variations in price. For older children, it is recommended that you take your own booster seats.
Snow tyres/Chains and Ski Racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability.

Emailed Quotes
Quotes that are received via email are not a guarantee of price or availability. Prices are subject to change at any time without notice. Once booked and confirmed your hire price is guaranteed unless subject to any of the conditions laid out here.

One-way rentals
One-way rental charges are based on a city-to-city basis and are always on request. The one-way rental charge shown on this site are only an example and although they are correct at time of quoting our supplier retains the right to change this at anytime without notice. All one-way rental charges are paid locally and are not permitted on Economy 2dr or 4dr.
One way fees are subject to local taxes.

0 - 200 miles $50.00
201 - 500 miles $100.00
501 - 1000 miles $300.00
Over 1000 miles $500.00


Out of hour’s charges
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

Driving licence
Drivers must produce a full driving licence from their Country of residence (we cannot accept bookings from US or Canadian driving licence holders), which they have held for at least one year. UK Drivers with a new style licence must have all sections with them.
In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
It is the driver’s responsibility to ensure that he/she has the appropriate driving licence
Our reservations agent must be informed of any endorsements that lead to a ban on the driver’s licence, as we may not be able to take your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.

Rental documents
The rental voucher must be presented when picking up your rental car. Canada Rent A Car.co.uk cannot be held responsible for rentals rejected if a voucher is not presented.
You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

Additional drivers
Charges often apply for additional drivers and are payable locally on pick-up. Canada Rent A Car.co.uk cannot be held responsible for any increase in charges. Please check online or with our reservations department at the time of booking.

Local Deposits
Deposits vary by destination but are generally $100.00 per week.
A valid credit card in the name of the lead driver must be produced upon collection of the car, as a form of deposit.
Cash deposits are rarely accepted.

Local Charges
Local charges for equipment hired directly from the suppliers will be your responsibility. U.S. Rent A Car / Canada Rent A Car will do our best to advise you of any costs but will not be responsible for the accuracy of these costs. Any local charges are subject to change by our supplier without reference to us and may incur local taxes. Please check with the supplier before signing your rental agreement.

Provision of cars
Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due. - Vehicles are supplied by suppliers who, in some cases are franchise operators of a branded rental company that accept bookings under a Pre-Paid Tour Operator Agreement. The supplier reserves the right to withdraw from the 'Tour Operator Agreement' at any time. In this instance your reservation will be cancelled and a full refund will be issued.

Number of passengers
Our rental cars are insured for a maximum number of passengers. Canada Rent A Car.co.uk cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Driving restrictions
Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

Tax
All taxes are included except those on any extras purchased locally. E.g. One-way drop-off fees, child seats and additional drivers.
Canada Rent A Car.co.uk reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that State.

Car type/suitability
Canada Rent A Car.co.uk is unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.
If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and Canada Rent A Car.co.uk in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Canada Rent A Car.co.uk.

Mechanical difficulties/accidents
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.
In the event of an accident you must also complete an accident report form by the end of the rental period.
Local police should also be notified in the case of accidents and a signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.

Complaints
Canada Rent A Car.co.uk aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Canada Rent A Car.co.uk and our local car rental partner. In such an event Canada Rent A Car.co.uk reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Canada Rent A Car.co.uk can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against Canada Rent A Car.co.uk are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.

General conditions
All bookings by our customers are subject to our terms and conditions.
The customer acknowledges that in making a booking with Canada Rent A Car.co.uk he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
The cost and conditions of all insurances and items are subject to change without prior notice and subject to local tax. Canada Rent A Car.co.uk cannot be held responsible for changes outside of its control.
Canada Rent A Car.co.uk acts as a car rental broker and agent for various independent rental companies in the USA Bookings made through Canada Rent A Car.co.uk are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company, which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law.
Canada Rent A Car.co.uk cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Canada Rent A Car.co.uk will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.
Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication – September 2003.

Consequential loss

Canada Rent A Car.co.uk are responsible for losses you suffer as a result of Canada Rent A Car.co.uk breaking this agreement, if the losses are a foreseeable consequence of Canada Rent A Car.co.uk breaking the agreement. Losses are foreseeable where both you and Canada Rent A Car.co.uk could contemplate them at the time our agreement is formed. Canada Rent A Car.co.uk is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Canada Rent A Car.co.uk (such as loss of profits or loss of opportunity).

Force majeure

Canada Rent A Car.co.uk shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Canada Rent A Car.co.uk may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the client’s original billing address.

Canada Rent A Car.co.uk is a trading style of Canada Rent A Car Ltd

General

In these Terms & Conditions of Hire the following words shall have the following meanings: -
"OWNER" U.S. Rent A Car Ltd t/a Rent A Sat Nav.com registered office 92 Park Street, Camberely, Surrey, Surrey, GU15 3NY

"HIRER" Means the Hirer of the Equipment

"EQUIPMENT" Means those products or Equipment itemised on the Rental Quotation or Delivery Note and these Terms & Conditions shall apply to the agreement under which the Equipment is to be supplied for rental

Agreement and Ownership
This Agreement is a Rental Agreement; under its terms the Owner rents the Equipment to you for the purposes of your business. The Equipment does not become yours and you must not sell it.

Your obligation

You shall:

• The Owner shall provide preventative maintenance in accordance with the Contract on a scheduled basis agreed with the Hirer and remedial maintenance to return the Equipment to a satisfactory operating condition when required. Neither the Hirer's personnel nor any third party employed by the Hirer shall provide any part of the maintenance service without the prior agreement of the Owner, which shall not be unreasonably withheld.
• Not modify the Equipment. The Owner reserves the right to charge you for remedying any damage resulting from use otherwise than in accordance with the manufacturer's instructions.
• Keep the Equipment safe at all times and remove it from its mounting when the vehicle is unattended.
• It is your responsibility to insure the Equipment against all risks for the value of the Equipment, which is £600.00.
• Not sell, assign, let on hire or otherwise dispose of part with possession of the Equipment or assign or charge the benefit of this agreement.
• Acknowledge that payments sent through the post will be at your own risk.
• Pay the rental and advance payment (where applicable) on the due dates. Failure to remit payment constitutes a repudiatory breach, time being of the essence for each and every payment due.

Liability

• The Equipment is at your risk.

• The Owner hereby warrants to the Hirer that each item of Equipment, when delivered, will be in fully serviceable condition and complies with the manufacturer's proper specification.
• The Owners liability hereunder will in no circumstances exceed a sum equivalent to the total rentals received by the Owner. The foregoing warranty and damages for breach thereof are the exclusive warranty and damages for breach thereof are in lieu of any oral representation and all other warranties and damages whether implied or statutory. The Owner does not warrant the merchantability of the Equipment or its fitness or suitability for any particular purpose or use. The Hirer should be solely responsible and hold the Owners fully indemnified against any loss damage or injury (including death) to persons or property occurring in connection with any of the said Equipment or as a result of the use thereof.
• The Owner accepts no liability in contract or tort for any loss, injury or damage, (including consequential or financial loss) sustained by reason of latent, apparent or patent defects in the Equipment, parts or consumables, or late, or non delivery. This does not apply to death or personal injury as a direct result of the Owner's negligence.
• Notification of a defect to the Owner does not in itself give you the right to vary or terminate this agreement, but if the Owner does not receive such notice from you within 2 days of the acceptance date, then it will be presumed that the Equipment is complete in good working order and condition and fit for all purposes for which it may be required.
• You acknowledge that the Owner is not responsible for any loss damage or expense resulting from delay in the delivery or installation of the Equipment.

Period of Hire

The period of hire will be agreed at the outset. The term of hire will be for a minimum of one week which is 7 days and daily thereafter.

Deposit
The Hirer will be required to leave a PreAuth security deposit of £250.00, which will be held on a credit or debit card.
A PreAuth transaction obtains authorisation from the authoriser for the amount of the deposit. In the first step (the PreAuth) the funds are reserved (subtracted from the customer's open-to-buy balance); however the customer is not charged until a PostAuth transaction is submitted.
No funds are transferred during a PreAuth. Funds are transferred if the equipment is not returned.

Commencement and End of Hire
Hire commences on the day the Equipment is delivered, to the Hirer's advised delivery point. End of hire is the day the unit is handed to the post office for guaranteed next day by 1pm service. Late returns are payable at £10.00 a day.

Operation Conditions
Unless notified in by the Hirer within twenty four hours after the delivery has been affected it shall be conclusively presumed that the Equipment was received in a fully serviceable condition and in complete accordance with the customer's order and manufacturer's description. The Hirer shall ensure that the Equipment is in fully serviceable condition and suitable for use at any site on which the Equipment is situated.

Transportation
Within your rental cost includes delivery to and from your chosen address. It is your responsibility to collect (where applicable) and return the equipment. Charges will apply as outlined. 

Damage or Loss of Equipment and Packaging
The Hirer will in its use of the said Equipment and Packaging observe all the instructions that may be issued for the proper use thereof and shall be entirely responsible for any damage caused to the said Equipment through failure to observe such instructions or failure to use the same in a proper manner. The Hirer will be responsible for the replacement cost of any damaged or lost components of the unit or any repair. The Owner accepts no responsibility or liability for any damage to or failure of operation of the Equipment due to any incompatibility with any other Equipment used by the Hirer and the Hirer shall bear all liability thereof.

Packaging
Our packaging is specifically designed to insure safe delivery of our GPS systems. All equipment should be returned as you receive it. If the packaging is damaged in anyway or lost you will incur a charge of £15.00. This charge is to cover the replacement of said packaging.

Non Return of Equipment
The Hirer will be responsible for the safe return of the unit and all its component parts. The Hirer will be responsible for hire cost until such time as the unit and/or any missing components are returned at the rate of £10.00 a day.

Cancellation
We will levy a charge for cancellation of any booking you are unable to honour prior to your collection date. Unless cancelled within the first 48 hours of booking (cooling off period).
Cancellations charges are as follows.
7+ days = £25.00
7-3 days = 50%
2-0 days = 100%
No refunds will be given for rentals ended early or cancellations made after the rental start date.
All cancellations must be made in writing, emailed to info@rentasatnav.com and will take effect from the date received by us.

Notices
Notice under the terms of this agreement shall mean any notice, letter or demand in writing. Notices may be given by either party to the other by posting the same in the ordinary second class mail to the address of the other party as advised by them or to such other address as may previously have been advised in writing. Any notice shall be deemed to have been received three days after posting to the address supplied or advised. If the Hirer consists of more than one person, a notice, letter or demand posted to one of them at the address supplied will be deemed to have been received by each of them three days after posting.

Consumer Credit Act
If the Hirer is a body corporate or a registered Charity or if the total of the payments which it is required to make under this agreement exceeds £15,001 including VAT, then this agreement is not regulated by the Consumer Credit Act 1974 and any statement herein or any copy hereof to that effect and the consequences of regulation are inapplicable.

Joint Renters
Where two or more of you are parties to this agreement as Hirers your liabilities hereunder shall be joint and several.

Entire Agreement
The Owner hires the Equipment to you upon these Terms and the Conditions which represent the entire agreement between you and the Owner. Any variation to the Terms and Conditions shall not bind the Owner unless the same is confirmed in writing and signed by a Director of the Owner. Any failure by the Owner to enforce the terms of this agreement at any time or other indulgence granted to the Hirer shall not operate as a waive as the rights of the Owner.

Software

• The following shall apply where software is supplied with the Equipment :-
• The title to all software including programs and documentation furnished by the Owner shall be retained by the original manufacturer.
• The Hirer is supplied the use of the software only for the rental term and the software should be used only on the specific Equipment with which it was supplied. Use of the software shall consist either of copying any portion of the program from storage units or media into the CPU or the processing of DATA with the program or BOTH

The Hirer shall :-

• Hold all software in confidence and shall not disclose it to anyone other than its employees and consultants who require disclosure in connection with the Hirer's use of Equipment and who are subject to confidentiality obligations at least as strict as those set out in these Terms and Conditions.
• Not print copy modify translate alter reverse compile de-compile or reverse engineer any software (save insofar as permitted by statute).
• Not remove any copyright trade mark or other proprietary notice from the software.
• Not transfer the software nor assign any licence or rights regarding the software and any such attempted transfer or assignment shall be void and of no force or effect.
• Subject to the provisions the Hirer shall not copy or duplicate or permit a third party to copy or duplicate in any manner any physical or magnetic version of the Owners supplied machine readable software. The Hirer shall not copy or duplicate any printed materials related to any furnished with the Owners supplied machine readable software.
• Upon termination of the hire in accordance, the Hirer shall return to the Owner the original Owners supplied machine readable software all copies thereof and all printed materials furnished with such software.
• The provisions of  the above shall not apply if the Hirer has purchased user rights from the Owners for the Owners supplied software and assigned the original manufacturers software or program licence agreement for the said software. In that event the Hirers rights and obligations upon termination shall be governed by the original manufacturers software or program licence agreement.
• No licences or rights are granted except as set forth herein or in the original manufacturers software or program licence agreement which the Hirer shall be required to sign on receipt and before using the software. The software may not be assigned without the Owners prior written consent.
• The obligations in respect of software set out in these Terms and Conditions shall survive notwithstanding any termination or expiration of an agreement for the hire of any Equipment and if the Hirer commits any breach of obligations placed on it by the Terms and Conditions the Owner may in addition to any other legal or equitable remedies available to it immediately terminate the relevant hire agreement.

Force Majeure

The Owner accepts no liability for delay or non-fulfilment of any terms of any order by a Hirer caused wholly or in part by force majeure which express shall be deemed to include war, strikes, lock outs, accidents, fire, scarcity of materials or any other cause or causes not within the Owners direct control.

Hirers Liability Under The Incorporated Authorisation Agreement Provisions

• The Hirer shall be deemed to have notice of all the provisions of the Authorisation Agreement made between the hirer and the Owner dated the contract. The Hirer agrees to observe perform and comply with all the provisions of the said Authorisation Agreement on the part of the Owner to be observed performed and complied with so far as they relate and apply to the Terms and Conditions of Hire or any part thereof (except insofar as they are varied by these Terms and Conditions) in the same way in all respects as if the Hirer were the Owner under the Authorisation Agreement.

• Any breach non-observance or non-performance by the Hirer his employees servants or agents of the said provisions of the Authorisation Agreement or any of them and
• Any act omission or default of the Hirer his employees servants or agents which involves the Owner in any liability to and
• Any claim damage loss or expense due to or resulting from any negligence or breach of duty on the part of the Hirer his employees servants or agents.
• In the event of any breach non-observance or non-performance by the Hirer of the said provisions of the Authorisation Agreement the Owner shall have the same rights in all respects against the Hirer.

Governing Law

This agreement shall be governed by the Law of England. Both parties submit to the non-exclusive jurisdiction of the English Courts.

By hiring the GPS unit you agree to these terms and conditions